Skip to main content

Livechat settings

1. Configuring Live chat​

How to configure Live Chat on

Here are the steps to enable Live Chat for your chatbot on platform:

  • After login, go to Work Space panel
  • Go to the Live Chat section and it will look something like this:

2. Enable Live Chat:​

Switch the enable live chat button on. Select one or multiple chatbots that you want to switch on live chat feature, then click save button.

  • You will receive an email notification from the email address for Human Takeover (chatbot->settings->chat interface->human takeover)
  • Click the link in your email, or the link under enable live chat to start your live chat.
    • Agent live chat panel
    • Left hand side is the conversation threads, right hand side is conversation interace

3. Chatbot conversation Transition to Live Chat:​

Customers will see a lead form, then "connecting to human support" message during the transition.

The chat will be resolved if there is no response within 5 minutes of successful live chat connection.

4. Mobile LiveChat:​

live chat for Android is live now and can be downloaded by the link below:

https:///download

Scan the QR Code to download Android/IOS App for live chat on the go feature. You will receive a live chat message notification on the app and start to talk to your customers in real time anywhere 24X7!

Mobile Login:​

You can use the same email as your website login email to log onto App with safety code sent to your registered email.

Current Feature：​

  1. Mobile live chat on the go: Talk to your prospective customers in real time, anywhere any time 24X7!
  2. Mobile notification for live chat: New live chat request reminder on your mobile screen!
  3. Multiple session management: Simultaneously manage different sessions from all customers!